Consumer Protection

The Superintendence of Industry and Commerce is responsible for ensuring consumer's rights. The Deputy Superintendence for Consumer Protection is responsible for inspecting, monitoring and controlling market agents so that the rights and interests of consumers are not violated when commercial exchange has been made. Thereby, consumers have the right to receive truthful information and advertising that do not mislead them and to receive quality products that do not harm their life, health or integrity.

International forums and organizations 

  • United Nations Conference on Trade and Development (UNCTAD)
  • Ibero-American Forum of Governmental Consumer Protection Agencies (FIAGC) - Superintendence of Industry and Commerce (SIC) of Colombia, Pro Tempore Presidency of the Forum for 2024 - 2025
  • International Consumer Protection and Enforcement Network (ICPEN)
  • Organization of American States (OAS)
  • International Consumer Product Health and Safety Organization (ICPHSO)


Deputy Superintendent for Consumer Protection  

María Carolina Ramírez García

A lawyer from the Externado University of Colombia, she specializes in Telecommunications and New Technologies Regulation and Management, and Public Procurement.

She has more than 18 years of experience in the public sector and has held prominent positions, including deputy prosecutor of the Disciplinary Chamber of the Attorney General's Office and advisor to the Elite Group of Disciplinary Investigations. She has also served as an official of the Council of State.

Her career has focused on disciplinary and administrative law, leading high-profile cases, supervising disciplinary investigations, and participating in the resolution of appeals related to administrative sanctions.

Her professional qualities include in-depth knowledge of disciplinary law, analytical capacity for complex cases, legal research skills, effective coordination of multidisciplinary teams, and excellent communication and legal argumentation skills.

Contact point for international affairs

Andrés Felipe Toro Lopera

International Liaison for the Delegation for the Control and Verification of Technical Regulations and Legal Metrology and the Delegation for Consumer Protection

c.aftoro@sic.gov.co

Diana Marcela Restrepo Gómez

International Liaison for the Delegation for Consumer Protection

c.dmrestrepo@sic.gov.co

International Cooperation

Agreement Year of signature (2009-2020) Deputy Superintendence involved       Declaration of Technical Cooperation between ONUDI (UN) – SIC 2020 Legal Metrology Memorandum Of Understanding between OMPI (UN) - SIC 2020 Industrial Property Memorandum Of

Colombia and the OIML

The International Organization of Legal Metrology is an intergovernmental organization which: o    Develops model regulations, standards and related documents for use by legal metrology authorities and industry.o    Provides mutual recognition systems which reduce

Colombia and the Iberoamerican Data Protection Network (RIPD)

The Iberoamerican Data Protection Network (RIPD), arises from the agreement reached at the Iberoamerican Data Protection Meeting (EIPD) held in La Antigua, Guatemala, from June 1 to 6, 2003, with the assistance of representatives of 14 Ibero-American countries. Aware of the important role that data

About ICPEN

The International Consumer Protection Enforcement Network (ICPEN) is a membership organization consisting of consumer protection law enforcement authorities from across the globe. ICPEN provides a forum for developing and maintaining regular contact between consumer protection agencies and focusing

Colombia and ICN

The International Competition Network (ICN) is a virtual and informal network whose objective is to facilitate cooperation between worldwide competition authorities. Its creation occurred in 2001, after the publication of the Final Report of the Advisory Policy Committee on International

Colombia and OECD

Since 2011, the Government of Colombia has expressed its interest in becoming member of the Organization for Economic Cooperation and Development (OECD). The OECD is an international organism that has as primary goal the promotion of “Better Policies for Better Lives”. Founded in 1961 and has as

Colombia and WIPO

The World Intellectual Property Organization (WIPO) is a specialized agency of the United Nations, created in 1970,  it has 188 States Members. Colombia has been a member since May 1980. It administers twenty-six (26) multilateral treaties. Colombia is a State Party in twelve (12) of them

APPA (Asia Pacific Privacy Authorities)

APPA is a forum for privacy authorities in the Asia Pacific region. It gives privacy authorities in the region an opportunity to form partnerships, discuss best practices and share information on emerging technology, trends and changes to privacy regulation.  APPA members convene twice a year

GPA (Global Privacy Assembly)

The Global Privacy Assembly first met in 1979 as the International Conference of Data Protection and Privacy Commissioners. The Assembly has been the premier global forum for data protection and privacy authorities for more than four decades. The Assembly seeks to provide leadership at

CAN (Andean community)

The “Andean Community” is an intergovernmental organization composed by Bolivia, Colombia, Ecuador and Peru with the aim to promote the expansion of markets and guarantee an effective economic development to the region. In 2020 Colombia assumed the 2020 – 2021 Presidency of the Andean Community

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