The SIC is investigating telecommunication service operators for infractions to the consumer protection regime
Mobile Number Portability is a right that all users of Colombian telecommunications services have when they make the decision to change mobile operator. This means that the mobile number that each person has is not tied to its current operator, but can "take it" with it when he or she changes the operating company.
The Superintendence of Industry and Commerce (SIC) has identified sufficient causes that justify the opening of an investigation against the companies: CLARO, TIGO, ETB, VIRGIN, MOVIL ÉXITO and AVANTEL, for allegedly having:
- Ignored the obligation to abide by the maximum deadlines provided in the regulation to carry Mobile Number Portability process, when required by the user.
- Rejected requests for portability as a donor provider to other operators, without the respective support for each of the causes.
- Performed retrieval practices for outbound portability requesting users.
- Ignored the right of the user to choose the date to make the portability effective and, consequently, ignored the principle of free choice.
If the infraction is confirmed in the investigation, fines of up to 15,000 Minimum Monthly Legal Wages may be imposed to each company.
